Maintenance Requests

For Maintenance Needs Call 360-878-0051 (DO NOT TEXT) – and be ready with the details (including make and models of appliances if you can find the information) – this is a 24 hour 7 day a week live line, so if it is not an emergency, please call during daylight hours. If it is an emergency, such as water leaking into your home that you cannot easily shut off, please call any time (for emergencies involving threat to life such as fire, gas leaks, or water main breaks be sure everyone is safe and call 911! Then call us). If it is a non-emergency, non-critical item you are also welcome to email us at info@olyrents.com to contact your Olympia or Turn water property management team. However for the best service, please call. Remember we want to know about it when it is dripping – don’t wait until it is flooding – you will never bug us by reporting a small item.

Upon being notified,your property manager Turn water will first assess the urgency of the problem on the phone with you. We will then schedule an appointment for most Olympia or Turn water property maintenance items – you do not have to be there for this appointment but are welcome to do so provided it is a time that meets the urgency of the maintenance item.Be sure to have the area around the problem clean and free of clutter – this will save us all time and money. If our property management Turn water team cannot solve the problem upon our visit, we will then connect a specialist with you to come in and take care of it – sometimes in cases of heating emergencies for instance, this will happen immediately. Please let your property managers in Turn water or Olympia know that the item(s) were taken care of satisfactorily – and certainly if they were not! Feedback is always important. . .

Washington State Law provides when landlords must begin work (but not solve) maintenance items – our goal is to always beat the expected times and with your help of promptly reporting items when they are first noticed and small in nature we will keep our good record intact. Of course, an item that fails on a weekend or holiday may take a bit more time to begin corrections than if reported during regular business hours – we do however respond 24 hours a day when necessary. Washington State Law indicates the following for property management companies in Turn water or Olympia:

Heat/Hot & Cold Water/Electrical Service – examples include a hot water heater that produces no hot water – a furnace that fails – a main electrical panel that fails . . . 24 hours

Major Appliances/Safety – examples include repair or replacement of refrigerators, washers, and dryers or an electrical outlet that has sparked out . . . 72 hours

All other maintenance items excluding those regularly scheduled – examples might include a toilet handle problem, an interior door that won’t close right, a dishwasher not pumping out water, a fence has been damaged . . . 10 days