Because we do property management differently! Since 1985 Todd has owned and managed his own rental properties. Many other team members also own their own rentals – this makes a huge difference on how we approach everything from leasing to maintenance.

  1. We take calls and show properties 7 days a week – a huge competitive advantage.
  2. We respond first with our team when receiving a maintenance call – this saves owners money and gets a faster response for tenants – see more (maintenance)
  3. We understand how to improve a bottom line for an owner by aggressively using “counterintuitive” business practices (such as lowering a rent to make more for the year!) and thinking long term.
  4. We practice our “quick turn” philosophy – carefully managing turnovers to pre-show and lease up properties before they go vacant! This cuts down on vacancy times – one of the most expensive items affecting an owners’ bottom line.
  5. We do what it takes to get the job done! Vendors coordinating with each other on a weekend or in the middle of the night! Property managers on their hands and knees completing that final cleaning so that a quick turn can happen! A team member delivering heaters in the middle of the night until a part for a heating system arrives! A manager working over the bureaucracy at a utility company to help a new tenant sign up!
  6. We do not nickel and dime owners for every item – we do not see every area of management as a profit center. For instance, one management company that Todd used actually (tried to) charge him for his year end tax statement. Another held back a “management fee” on the monies impounded for damages from a tenant’s security deposit!
  7. We will help teach tenants how to take care of property – how to change filters on appliances and HVAC systems, how to run an irrigation system, how to clean a glass cook top or clear a clogged garbage disposal. This leads to happier tenants, lower costs for owners, less damages to a property and fewer “emergency” calls for our team.
  8. When visiting a property for a maintenance call, we complete an entire checklist – reviewing all systems and checking on how the tenant is doing in the property.
  9. We provide simple, easy to read profit and loss statements each month and a summary at the year’s end – organized in a fashion that you can actually use for items such as taxes.
  10. We review every portfolio account every month and send each owner a personal communication with useful updates not only on their property, but also on the sales and rental markets in our area.